Riordan & Kreuz, 2010b

Computers in Human Behavior 26 (2010) 1806-1817

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Computers in Human Behavior
journal homepage: www.elsevier.com/locate/comphumbeh

Cues in online conversation: A corpus analysis
Monica A. Riordan, Roger J. Kreuz
The University of Memphis, 202 Psychology Building, Memphis, TN 38152, USA

A R T I C L E I N F O A B S T R A C T

Article history:
Available online 27 Jul 2010

Keywords:
Nonverbal
Email
Chat
Blogs
Cues
Online communication
An analysis of five contemporary corpora examines the use of several different cues in four channels of computer-mediated communication. With an in-depth corpus analysis, we show that a wealth of cues is available in online communication, and that these cues are often matched with words that have particular functions and/or semantic meanings. Using the Linguistic Inquiry and Word Count text analysis software (Pennebaker et al., 2007), we found the two largest categories represented by cue-laden words involved affect and cognitive mechanisms, suggesting that cues are largely used to indicate emotion or to disambiguate a message. We argue that learning the meaning of these cues is central to learning how people communicate nonverbally while online.

© 2010 Published by Elsevier Ltd.

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A R T I C L E I N F O	A B S T R A C T

Article history: Available online 27 Jul 2010 Keywords: Nonverbal Email Chat Blogs Cues Online communication	An analysis of five contemporary corpora examines the use of several different cues in four channels of computer-mediated communication. With an in-depth corpus analysis, we show that a wealth of cues is available in online communication, and that these cues are often matched with words that have particular functions and/or semantic meanings. Using the Linguistic Inquiry and Word Count text analysis software (Pennebaker et al., 2007), we found the two largest categories represented by cue-laden words involved affect and cognitive mechanisms, suggesting that cues are largely used to indicate emotion or to disambiguate a message. We argue that learning the meaning of these cues is central to learning how people communicate nonverbally while online. © 2010 Published by Elsevier Ltd.